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FAQ’s

  • What Is Included With Your Rental?

    Each rental includes bed and bath linens, hand soap, bar soap, dishwasher soap and dishwasher detergent (where applicable). Linens are limited to those on hand. Many properties have washers and dryers, plus there is a convenient laundry facility in Port O’Connor. For longer stays, you can request an optional housekeeping/laundry service.

  • What Should You Bring?

    Guests should bring personal toiletries, sunscreen, beach towels, food and drinks, mosquito repellent, and paper towels if desired. Provided linens cannot be removed or used outside the property.

  • What if I have a major issue during my stay?

    Please call us at 361-983-2671 if an emergent issue arises at your property. If you are calling after hours dial “9” to be connected with the team member that is on call. For non-emergent issues, please contact us during regular business hours between 9am - 5pm CST.

  • Where can I get the Wifi Password?

    Most of our properties are equipped with wifi. Wifi Networks & Passwords are provided at check in on your rental envelope. They are also posted in your rental.

  • What time is Check in/Check out?

    Check in is at 4pm. Check out is at 1pm.

  • Do you allow early check in’s?

    We ask our guests to contact us 24 hours prior to your arrival to see if an early check in is available. We do our best to accommodate our guests but a lot can happen between now and then. Early checkins are not available on back to back rentals.

  • Can I get a late check out?

    We ask that you contact our office the day prior to check out to check the availability of a late check out. If we have a guest arriving the day of your departure we will not be able to honor a late check out. We need time for our housekeepers to clean before our next guest.

  • What do I do if I will be arriving after hours?

    Late Check-Ins (after 5 pm): If you will be arriving after 5 pm on the Day of Check-In, Call The Office No Later than 4 PM Day on the Day of Your Arrival and further instructions will be given.

  • What is Cancellation Policy?

    If you need to cancel your booking, please contact our office during normal business hours at 361-983-2671. Cancellation does not guarantee refunds. Please read the refund policy below carefully. Refer to our refund policy for trip refunds.

  • Can I get a refund?

    Refunds
Are subject to the ability of the Property to be re-rented. If Sufficient Time is given, then a Partial or Full Refund will be given less a Cancellation Fee of either $ 35 or 5% which ever is more.

    During peak rental periods, May – October, and certain holidays, there are No Refunds, with the following exceptions:

    • If a rental equal to or greater than your booking is secured, then a refund will be issued minus a processing fee.
    • If a rental of lessor value is secured, then only a partial refund will be issued.

  • What if one of my guest damages the property or if we do not leave the property clean?

    
Any damage or cleaning issues noticed upon arrival should be reported to the staff immediately. If damage or cleaning issues are not reported within 3 hours of your arrival, your credit card may be charged for the cost of the repair. All general maintenance issues should also be reported so the unit can be kept in good repair. You must contact the office to address any cleaning issues within 3 hours of your arrival. You will not incur any additional charges if the following items are adhered to:

    • No damage is done to the unit or its content including the linens.
    • No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
    • All debris, garbage and discards are placed in proper containers.
    • All soiled dishes are placed in the dishwasher.
    • There was no exceeding the maximum occupancy of the unit.
    • There was no smoking or evidence of smoking in a designated non-smoking unit.
    • Unit is left in neat condition.
    • Pet friendly units show no sign of pet damage or excessive cleaning. No PET HAIR on any furniture or linens.
    • NO cleaning of fish on the premises of non-waterfront properties. All fish carcasses must be disposed of in the ICW. Do NOT dispose of carcasses in boat slips, canals, marinas or trash receptacles.

    Any damages, fines or other charges generated by failure to adhere to these rules will be charged to the guest.

    If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible. Should a problem remain unresolved, you are required to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a two month period from receipt, the details of which will be kept confidential to only the parties involved. Please note that as Texas is a Gulf state, insects such as ants, fleas, mosquitoes, water bugs, and the like are occasionally inevitable — as are grass burrs and stickers — and are not cause for complaint. The vacation property is treated periodically as part of a pest and termite control program, and is cleaned after each rental.

  • How much parking is available at my rental?

    Parking is limited to the driveways of the rental property. Do not park on the street or on other property. If you need additional parking, contact our staff for parking alternatives. Due to the regulations of many of the subdivisions and developments in our area, improperly parked vehicles are subject to towing at the owner’s expense.

  • Can I bring my pet?

    Pets are only allowed in Pet Friendly Units. There is a maximum of two pets per rental allowed in each unit. Your pets must be treated for fleas and ticks using a reliable flea and tick treatment plan prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $250 fee will be charged if there is any report of pet hair on bedding and sofas. Guest pets must be leashed at all times when outside of the unit. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time. Pets must be kenneled if you are leaving them unattended.

  • Can we set off fireworks at the rental property?

    Fireworks are strictly prohibited and banned from any and all vacation rental properties. Failing to comply could result in eviction.

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